FAQ
Do you have a question regarding Omexco or its products? Below you will find a list with the most commonly asked questions. You don't find what you are looking for? Do not hesitate to contact us.
Where can I buy the Omexco collections? Who is the distributor in my country?
What is the validity of your collections?
Do I need to follow any special procedure to hang Omexco wallcovering?
Which adhesive should be used?
Do I need to reverse alternate lengths during the installation?
Are there any special cleaning instructions to follow?
What are the legal holidays in Belgium for 2012?
Can I have a list with the custom tariff codes?
What are the bank codes and details?
What are the general conditions of sale?
Can I check stock online?
Yes, if the Omexco distributor in your country gives you access to this function, you can check stock here: online stock check.
Where can I buy the Omexco collections? Who is the distributor in my country?
Please fill out this form and we will send you the information of the distributor of your country within the shortest delay possible.
What is the validity of your collections?
Click here for our validity list.
Do I need to follow any special procedure to hang Omexco wallcovering?
For each collection you can consult the hanging instructions.
Which adhesive should be used?
Please consult the hanging instructions for each collection.
Do we need to reverse alternate lengths during the installation?
If so, this is clearly indicated on the outside of the carton and on the roll itself by a fluorescent orange label. You can also check under the technical specifications of each collection.
Are there any special cleaning instructions to follow?
Yes, please read carefully following instructions.
Can I return goods if the customer changed his mind, if too many meters were ordered or if a wrong item was ordered?
Yes, you may return goods in these cases within one month after receipt of the goods and if it concerns minimum 25 m. Upon arrival in our warehouse, the returned goods are checked for damage. A restocking fee will be charged. Damaged goods are not refunded. Transportation charges are on your own account.
Can I file a claim?
Yes, we accept claims if no more than 3 strips have been installed. Absolutely no labour claims will be considered. Application of material is interpreted as acceptance of the material and conditions of installation.
Can I claim hanging costs?
No, absolutely no labour claims will be considered.
What are the legal holidays in Belgium for 2012?
Easter Monday: 9 April
Labour Day: 1 May
Ascension: 17 May
Whit Monday: 28 May
Assumption: 15 August
All Saints: 1 November
Christmas: 24 & 25 December
New Year: 31 December & 1 January
We do not close for summer holidays.
Can I have a list with the custom tariff codes?
Click here for the custom tariff codes.
What are the bank codes and details?
ING Bank |
Account number: 330-0381465-18 BIC Code: BBRUBEBB IBAN Code: BE 50 3300 3814 6518 |
For our Austrian customers only: |
Account number: 0454362925 |
For our German customers only: |
Account number: 50021000-0010129294 |
 Payment with American Express is also accepted. Please contact us for more information. |
|
What are the general conditions of sale?
Please click here for the general conditions of sale.